IRCTC Hospitality Monitors Recruitment 2024 North Zone: Recruitment notification has been announced for the appointment of ‘Hospitality Monitors’ based on the contract. Notification number 2023/IRCTC/HRD/NZ/Rect.-I/Hospitality Monitors was issued on September 18, 2024.
Eligible & Qualified candidates are invited to participate in the interview process for this role, which initially provides a two-year contract that can be extended for an additional year based on performance and needs.
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IRCTC Hospitality Monitors Recruitment 2024 Eligibility Criteria
Educational Qualification
Candidates must have the following educational qualifications:
| 1 | Full-time B.Sc. in Hospitality and Hotel Administration from a Central or State Institute of Hotel Management (CIHM/SIHM/PIHM) affiliated to National Council of Hotel Management and Catering Technology (NCHM&CT)/UGC/AICT E/Government of India. |
| 2 | BBA/MBA (Culinary Arts) from Indian Culinary Institutes under the Ministry of Tourism |
| 3 | B.Sc. Hotel Management and Catering Science from Government Recognized Universities affiliated to UGC/AICTE/Government of India/State Government. |
| 4 | M.B.A.(Tourism and Hotel Management) from government-recognized Universities affiliated with UGC/AICTE/Government of India/State Government. |
Work Experience
Candidates should have at least 2 years of relevant work experience in the hospitality or food industry.
Remuneration and other allowances
CTC: Rs 30,000/- per month (incl. of Statutory Deductions).
In addition, the following benefits will be provided:
Daily Allowance: Rs 350/- per day for on-duty on-board in train (s) (100% for more than 12 hours, 70% for 6 to 12 hours and 30% for less than 6 hours duty)
Lodging Charges: Rs 240/- only if a night stay is involved at the outstation.
National Holiday Allowance (NHA): Rs 384/- per National Holiday (if worked).
Medical Insurance: Rs. 1400 to 2500/- per month based on age group (Reimbursable on submission of valid documents)
IRCTC Hospitality Monitors Recruitment 2024 Selection Process
The following steps will be included in the selection for the position of Hospitality Monitor
Application Submission
Candidates must complete and submit the attached application form at the interview venue.
Document Verification
During the interview, original documents and a set of verified photocopies and recent passport-sized photographs should be presented.
Personal Interview
During personal interviews, candidates will be evaluated based on their qualifications and performance.
Medical Fitness
Engagement of selected candidates shall be subject to being medically fit as prescribed by IRCTC.
Important Links for IRCTC Hospitality Monitors Recruitment 2024
The information provided above is summarized. Before applying online, please carefully read the official advertisement.
| IRCTC Hospitality Monitors Recruitment 2024 | Official Notification PDF |
IRCTC Hospitality Monitors Recruitment 2024 Place / Date of walk-in-Interview
| City | Place Address | Date of Walk-in-Interview | Time |
|---|---|---|---|
| NEW DELHI | IRCTC, Corporate Office, 10th Floor, Statesman House, Barakhamba Road, New Delhi-110001 | Date & Time: 14& 15.10.2024, | 10.00 hrs – 16.00 hrs |
| JAIPUR | IRCTC, Regional Office, 708, 7th Floor, Crystal Mall, Sawai Jai Singh Highway, Banipark, Jaipur- 302016 | Date & Time: 17.10.2024, | 10.00 hrs – 16.00 hrs |
| LUCKNOW | IRCTC, Regional Office, Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow – 226010 | Date & Time: 22 & 23.10.2024, | 10.00 hrs – 16.00 hrs |
| CHANDIGARH I | IRCTC, Regional Office, SCO-80-81-8, Sector – 34A, Chandigarh -160034. | Date & Time: 25.10.2024, | 10.00 hrs – 16.00 hrs |
How to Apply for IRCTC Hospitality Monitors Recruitment 2024
Candidates interested in this recruitment must ensure that they fill out the application form correctly and submit it along with the necessary documents at the interview venue.
Q1. What are the important dates for IRCTC Hospitality Monitors Recruitment 2024?
Ans :
Location ======= Date ============= Time
New Delhi —— 14 & 15 October 2024 —– 10:00 hrs – 16:00 hrs
Jaipur ——— 17 October 2024 ——– 10:00 hrs – 16:00 hrs
Lucknow ——— 22 & 23 October 2024 ——– 10:00 hrs – 16:00 hrs
Chandigarh —— 25 October 2024 ——– 10:00 hrs – 16:00 hrs
Q2. What is the scope of work of IRCTC Hospitality Monitors?
Ans: These are the scope of work of the IRCTC Hospitality Monitor
1. To ensure compliance with company policies and standard hospitality procedures/practices.
2. Responsible for the supervision/monitoring of food production, quality & services in nominated mobile/static catering units.
3. To resolve customer/passenger care-related issues and effective Complaint management.
4. To collect feedback, analysis, and course correction.
5. To ensure statutory compliance/regulations as applicable.
6. To supervise, train & educate the staff on inefficient services.
7. Coordinate with various departments, Railways, other offices, business partners, etc.
8. To do the job entrusted to him from time to time related to railway catering services.
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